Terms and conditions

01 Who you are contracting with

This service is operated by ARIPLEX LIMITED, a private company limited by shares registered in the Republic of Uganda, licensed by the National Lotteries and Gaming Regulatory Board and registered with the Financial Intelligence Authority as an accountable person.

By creating an account or placing a stake you accept these terms, our privacy policy, our game rules and our responsible gaming policy. Together these form the whole agreement between us.

02 Eligibility

• You must be at least 18 years old. We verify age and may request identification at any time.
• You must be legally permitted to gamble where you are located. It is your responsibility to know your local law.
• You must open and use the account in your own name, for yourself only.
• You must not be self-excluded, nor an employee of ARIPLEXLIMITED or a member of their immediate household.

03 Your account

One person, one account. Multiple accounts held by the same person may be closed and balances forfeited where they have been used to obtain an advantage.

We do not use passwords. Access is by Google sign-in, a one-time link sent to your email, or a one-time code sent to your phone. You are responsible for keeping access to that email address and phone number secure, and for every action taken through your account. Tell us immediately if you believe someone else has access.

Withdrawals may only be sent to a mobile money number verified as yours. Changing that number triggers a cooling-off period before the next withdrawal.

04 Verification and anti-money-laundering

You may register and play with a verified phone number. Before your first withdrawal, or once your activity crosses a regulatory threshold, we must verify your identity. This means a national identification document and confirmation that the mobile money account is in your name.

As an accountable person under Uganda's anti-money-laundering framework, we are required to monitor activity, report suspicious transactions and, where the law requires, withhold funds pending investigation. We may not always be able to tell you why.

05 Deposits, fees and your balance

• Deposits and withdrawals are made by MTN Mobile Money and Airtel Money in Ugandan shillings.
• Fees are shown before you confirm, every time. Our current schedule is published on the deposits and withdrawals pages. We may change it, but a change never applies retrospectively to a completed transaction.
• Your balance is money held for you. It is not a deposit-taking arrangement and it does not earn interest.
• We do not extend credit. You can only stake funds you already hold.

06 Duels

The complete rules, including settlement, the rake, expiry of unjoined duels and what happens if the platform is interrupted, are set out in the game rules, which form part of these terms.

Every duel is sealed by a published cryptographic commitment before it can be joined, and revealed afterwards so that you can verify it independently. We consider that verification, not our word, to be the authoritative record.

07 Withdrawals

Withdrawals below our automatic limit are sent within seconds. Larger withdrawals, and any withdrawal flagged by our fraud controls, are reviewed by a person first — normally within one business day.

We may delay a withdrawal where verification is outstanding, where we are investigating suspected fraud, collusion or multiple accounts, or where the law requires it. We will not delay a withdrawal simply because you have won.

08 Prohibited conduct

• Using another person's identity, money or mobile money account.
• Operating more than one account, or duelling against an account you control.
• Coordinating with another player to move funds between accounts rather than to play.
• Using bots, scripts or automation to post or join duels.
• Attempting to interfere with the platform, its randomness, or its settlement.

Where we find prohibited conduct we may suspend or close the account, void the affected duels and withhold the gains obtained through it. We will return the player's own deposited funds unless the law requires otherwise.

09 Errors

If a duel settles incorrectly because of a defect on our side, we will correct it: the duel is void, both stakes are returned and no rake is charged. If an error credits you funds you were not entitled to, we may reverse that credit. We will always tell you when we do, and show you the ledger entries.

10 Closing your account

You may close your account at any time from your settings. Any remaining balance is returned to your verified mobile money number, subject to the usual withdrawal fee and verification.

We may close an account by giving you notice, and immediately where required by law, by our regulator, or in response to prohibited conduct. Closure does not affect duels already settled.

11 Liability

We provide the service with reasonable skill and care but we do not promise it will be uninterrupted. We are not liable for losses caused by your own device, your network, or your mobile money provider.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in connection with the service is limited to the balance held in your account plus any stakes wrongly taken from it.

12 Complaints and disputes

Write to info@ariplexug.com with your account details and, for a duel, the game identifier. We aim to acknowledge within one business day and resolve within fourteen days.

If we cannot resolve it, you may refer the matter to the National Lotteries and Gaming Regulatory Board. These terms are governed by the laws of Uganda and the courts of Uganda have jurisdiction.

13 Changes to these terms

We may update these terms. Where a change materially affects your rights we will notify you before it takes effect and you may close your account and withdraw if you do not accept it. The date at the top of this page always reflects the current version.