01 What you will receive
02 How to withdraw
- Open your wallet and choose Withdraw.
- Enter the amount. The fee and the exact figure arriving on your phone are shown before you confirm.
- Confirm with a one-time code, for your own protection.
- The money is sent to your verified Mobile Money number. You will receive your provider's usual confirmation message.
03 How long it takes
- Below the automatic limit: sent within seconds, at any hour.
- Above the automatic limit: reviewed by a person first, normally within one business day.
- Flagged by our fraud controls: reviewed before sending. We will tell you it is under review.
We will never delay a withdrawal because you won. Reviews exist to catch stolen accounts and collusion, and they apply to the size and the pattern of a withdrawal, not to whether it came from winnings.
04 Fee schedule
| Amount (UGX) | Fee |
|---|---|
| 1 – 10,000 | 400 flat |
| 10,001 – 100,000 | 2.5%, minimum 400 |
| 100,001 and above | 2% |
The top band carries no maximum fee. A capped percentage would mean that above the cap we pay our provider more to send your money than we charge for sending it — and a fee we lose money on is a fee we would eventually have to withdraw or restrict. A straight percentage stays honest at every size.
05 Verification
Your first withdrawal requires identity verification: a national identification document, and confirmation that the Mobile Money account is in your name. This is a licensing and anti-money-laundering requirement, not a preference.
Withdrawals are only ever sent to a number verified as yours. If you change that number, the next withdrawal is held for a short cooling-off period — this is what stops someone who briefly gains access to your account from redirecting your balance.
06 If a withdrawal does not arrive
Check your wallet history first: a withdrawal that failed at the provider is automatically returned to your balance, and you will see both entries. Payouts are keyed to a single reference, so a retry cannot pay you twice.
If the money left your balance and has not reached your phone after 30 minutes, contact info@ariplexug.com with the transaction reference.